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Introduction to Plays

Developing a business case is an iterative process. You may start with a clear idea of how you think the problem can be solved, only to discover there are better alternatives through collecting evidence and exploring options. The policy environment may also change, which could be outside of your control, leading to new issues, and new solutions. A new technology or product might offer innovative opportunities to resolve the problem.

These ten actions (called Plays) describe the essential processes, components and actions of developing a business case to support investment in digital transformation and new ICT capability. 

The Plays will help you describe the value your proposal brings to the users of your service, and its broader economic, social and policy benefits. 

The Establish your team, Engage your sponsors, and Scope the preliminary work Plays set the foundations for your work. They will help you establish your team, plan your approach, and engage with the senior people responsible for sponsoring the business case.

The Understand the problem, Engage stakeholders early and often and Explore options Plays will help you undertake discovery - define the problem in context and understand what change would look like for your users and stakeholders. 

The Define options and Select your preferred solution Plays help you develop and test practicable solutions to the problem.

The Draft the business case Play will help you make a convincing argument and plan for change.

The final Play Review and refresh provides advice on how to stay on track after your business case is approved.


Explore the Plays