Suggested Resources
Foundations
The Little Book of Digital (Australia) – This handbook describes some basic concepts and shares some ideas on the best ways to start digital transformation in your organisation including establishing a multidisciplinary team and adopting user-centred design to create better results.
Team Playbook – a series of workshop resources developed by software company Atalassian for addressing common team challenges and starting important conversations.
Digital, Data and Technology Profession Capability Framework (United Kingdom) – A guide to Digital, data and technology roles in government and the skills needed to do them.
Four agile ceremonies, demystified – A guide developed by software company Atalassian to using agile work practices with your team.
Discover
Concept Case (Canada) – This document is used to describe a business problem or opportunity and the conceptual future state and intended outcome(s) that could result from a potential digital project
Business Case Canvas (Estonia) – Estonia has adopted a business canvas approach for reviewing and prioritising Digital and ICT projects. This presents the key element of the business case in a one-page (A4) format.
Business case model (Denmark) – Denmark has established a governance framework around business cases that includes an independent Council for ICT undertaking an annual assessment of ICT projects on a variety of parameters as part of a portfolio management approach.
Digital Service Standard Criteria (Australia) – Provides detail across Australia’s Digital Service Standard criteria which is made up of 13 best practice principles for designing and delivering government services
Business Case Options Framework (NZ) – The options framework provides a structured approach to identifying and filtering a broad range of options for delivering policies, strategies, programmes and projects.
Agile and Government services: an introduction (United Kingdom) – Introduction to how some organisations approach different implementation methods.
Service design and delivery process (Australia) – A guide to what to do in Discovery, Alpha, Beta and Live stages of service design and delivery.
Test
Cost Estimation Guide (Australia) – This is a guide to allow robust costing to occur as there are a number of principles that should be covered when they are estimated.
Cost-Benefit analysis document (Australia) – Guidance on why cost-benefit analysis is important.
Cost-benefit analysis document (Australia) – Detailed guidance on how to use cost-benefit analysis to assess proposals.
Risk analysis is included in the Regulation Impact Statements guidance document (Australia) - Detailed guidance on how to use risk analysis as part of the business case.
ICT Risk Management Guidance (New Zealand) – This document goes through the steps for assessing risk and measuring it in your business case.
ISO 31000:2018 Risk management — Guidelines – The International Standard provides guidelines on managing risk faced by organizations. You can customise these guidelines to apply to any organization and its context.
Detailed business case of preferred option (Australia) – This document provides guidance on the steps and the detail proposed to justify the preferred option.
Stakeholder Mapping and Analysis Tool (Australia) – This is an example of how some organisations may identify the key stakeholders required to be engaged in the development of a business case.
Iterate
Assurance Reviews Process Overview (Australia) – This is a guide on assurance practices that help capture important considerations in program delivery.
First Pass Business Case Template (Australia) – Provides an example of the detail required by some organisations before developing the business case for a major project proposal.
Second Pass Business Case Template (Australia) – Provides an example of the detail required by some organisations to consider a major project proposal.
ICT Business Case Guide (Australia) – Guidance to assist Australian Public Service entities to develop sound business cases when seeking to make significant ICT investments.
Appraisal and evaluation in central government (United Kingdom) – Provides detailed guidance on the development of project and program business cases using the Five Case Model.